Privacy Policy
Last updated: 18th June 2026
Grand Deli Eats respects your privacy and is committed to protecting the personal information shared with us through this website, our contact forms, enquiries, bookings, catering requests, private event enquiries and other communication channels.
This Privacy Policy explains what information we may collect, how we use it, how we protect it, and what rights you may have in relation to your personal information.
For the purpose of this policy, “Grand Deli Eats”, “we”, “us” and “our” refers to Grand Deli Eats and/or the legal entity responsible for operating this website.
1. Who We Are
Grand Deli Eats is an urban café located at:
38 Long Street
Cape Town City Centre
Cape Town CBD
South Africa
Website: https://granddelieats.co.za/
Email: info@granddaddy.co.za
Phone: +27 21 207 8888
Information Officer / Privacy Contact: Dane Van Heteren
2. Information We May Collect
We may collect personal information when you use our website, contact us, submit an enquiry, request catering, enquire about private events, make a booking, sign up for updates, or interact with us online.
This information may include:
- Your name
- Email address
- Phone number
- Company name, if applicable
- Enquiry details
- Booking or event details
- Catering requirements
- Dietary information, if you choose to provide it
- Communication preferences
- Website usage information
- Device, browser and basic analytics information
- Any other information you choose to send to us
We only aim to collect information that is relevant, reasonable and necessary for the purpose for which it is provided.
3. How We Use Personal Information
We may use personal information for the following purposes:
- To respond to enquiries
- To process booking, catering or private event requests
- To communicate with you about your request
- To provide information about our menu, specials, services or events
- To manage customer service and follow-up communication
- To improve our website and user experience
- To understand how visitors use our website
- To protect the security and proper operation of the website
- To comply with legal, regulatory or operational requirements
- To keep reasonable business records
We will not sell your personal information.
4. Website Forms and Enquiries
If you submit a contact form, catering enquiry, private event enquiry or booking request, we will use the information you provide to respond to you and manage your request.
Submitting an enquiry does not automatically confirm a booking, catering order or private event. Confirmation will depend on availability, communication from our team and any agreed terms.
5. Marketing Communication
We may send marketing communication only where permitted by law, where you have requested it, or where you have given us permission to do so.
Marketing communication may include updates about specials, events, menus or café news.
You can unsubscribe or ask us to stop sending marketing communication at any time by following the unsubscribe instructions, where available, or by contacting us directly.
6. Cookies and Website Analytics
Our website may use cookies and similar technologies to help the website work properly, improve performance, understand website traffic and support analytics.
Cookies may collect information such as browser type, device type, pages visited, time spent on the website and general usage behaviour.
You can manage or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.
7. Sharing Personal Information
We may share personal information with trusted third parties where necessary for the operation of our website, business and services.
These may include:
- Website hosting providers
- Website developers or technical support providers
- Email and communication platforms
- Analytics providers
- Booking, enquiry or form tools
- Professional advisers, where necessary
- Legal or regulatory authorities, where required
Any third party that processes personal information on our behalf should only process it for the purpose for which it was shared and should take reasonable steps to protect it.
8. Cross-Border Processing
Some of the tools or service providers we use may store or process information outside South Africa.
Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that the information is protected in a way that is consistent with applicable privacy requirements.
9. Security of Personal Information
We take reasonable technical and organisational steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.
However, no website, email system or online transmission is completely secure. Visitors should avoid sending highly sensitive information through general website forms unless specifically requested and protected.
10. Retention of Personal Information
We will keep personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer retention period is required or permitted by law.
This may include retaining information for customer service, booking records, catering records, event records, accounting, legal, security or operational purposes.
When information is no longer needed, we will take reasonable steps to delete, destroy or de-identify it.
11. Your Privacy Rights
Depending on the circumstances and applicable law, you may have the right to:
- Ask what personal information we hold about you
- Request access to your personal information
- Ask us to correct or update your personal information
- Ask us to delete personal information where appropriate
- Object to certain processing of your personal information
- Withdraw consent where processing is based on consent
- Ask us to stop sending marketing communication
- Lodge a complaint with the relevant authority
To make a privacy-related request, please contact us using the details below.
12. Children’s Privacy
Our website and services are not directed at children.
We do not knowingly collect personal information from children without appropriate consent. If you believe that a child has provided personal information to us without the required consent, please contact us so that we can take appropriate steps.
13. Third-Party Links
Our website may contain links to third-party websites, social media pages, booking platforms or other external resources.
We are not responsible for the privacy practices, content or security of third-party websites. Visitors should read the privacy policies of those websites before sharing personal information with them.
14. Access to Information
Where applicable, requests for access to records or personal information may be made in accordance with applicable South African access to information and privacy laws.
If Grand Deli Eats is required to maintain a PAIA Manual or related access-to-information documentation, this may be made available on request or through the website.
15. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, legal requirements or business operations.
The latest version will be published on this page with the updated date.
16. Contact Us
For privacy questions, personal information requests or concerns, please contact:
Grand Deli Eats
38 Long Street
Cape Town City Centre
Cape Town CBD
South Africa
Email:info@granddaddy.co.za
Phone: +27 21 207 8888
Information Officer / Privacy Contact: Dane Van Heteren